Technical Customer Support
Technical customer support – for smooth automation
The core task of technical customer support (TCS) is to guarantee that our customers can use Saia® standard products reliably and profitably. TCS carries out training, answers telephone and written enquiries, and in difficult cases also helps customers directly on site.
For innovative applications, TCS has the support of the field service for technical advice and pre-engineering. Our customers are continuously and actively informed about changes and innovations. Our TCS maintains the information platform
www.sbc-support.ch
as a user support site and constantly updates its FAQ section (frequently asked questions). For customized products, TCS coordinates support from the relevant development staff and from technical product management.
Customer language
The TCS head office in the main factory functions as a resource and competency pool for regional support organizations. It is manned by staff who understand and speak the customer’s language: German, English, French and usually one other language.
We do not leave our customers, field service or regional TCS departments on their own.